Delays in credit purchases

Claude Status · Resolved

Status

Resolved

Severity

Unknown

Started

Sep 01, 2026 23:26 UTC

Resolved

Sep 02, 2026 01:24 UTC

Timeline

Resolved · Claude Status · Sep 02 01:24 UTC

Resolved

This issue has been resolved.

Delays in credit purchases →
Monitoring · Claude Status · Sep 01 23:26 UTC

Monitoring

We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

Delays in credit purchases →