Delays in credit purchases
Claude Status · Resolved
Status
Resolved
Severity
Unknown
Started
Sep 01, 2026 23:26 UTC
Resolved
Sep 02, 2026 01:24 UTC
Timeline
Resolved
·
Claude Status
·
Sep 02 01:24 UTC
Resolved
This issue has been resolved.
Monitoring
·
Claude Status
·
Sep 01 23:26 UTC
Monitoring
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.